Cancellation & Refund Policy

1. Tailored Creative Services Nature

Due to the bespoke nature of creative design, kinetic 3D modeling, audio engineering, and custom software development, all work involves committed senior specialist time and compute infrastructure. As such, refunds are structured around production milestones.

2. Cancellation Prior to Production Commencing

If an order is cancelled within 24 hours of checkout and prior to the submission of the Project Onboarding Brief or commencement of design research, a full 100% refund will be issued (less third-party merchant gateway processing fees).

3. Milestone-Based Refund Tiers

• Initial Concept Phase (Round 1): If initial design directions do not align with the brief despite comprehensive discussion, a 50% pro-rata refund may be requested prior to entering Round 2.
• In-Production / Revision Rounds (Round 2+): Once revisions have been requested and executed, work is non-refundable. Our studio commits to exhausting the contracted revision rounds to achieve satisfactory outcomes.
• Approved & Delivered: Once deliverables are approved and the master ZIP archive is generated/downloaded, transactions are strictly non-refundable.

4. Dispute Resolution & Escrow

In the rare event of irreconcilable creative differences, our Executive Creative Director will conduct an audit of brief adherence. Should the studio fail to satisfy explicit contractual deliverables, a credit or full refund will be granted.